Don F. Pankey

Don F. Pankey

President
Business Improvement Solutions

Mr. Pankey has over 30 years of experience in business, quality, and manufacturing management.  His areas of expertise include facilitating change through consulting, coaching, education/training, assessments, and the use of a wide variety of tools and techniques.  He is proficient in the use of numerous improvement techniques including ISO 9000 and 14000, QS 9000, customer satisfaction and loyalty surveys, total quality system assessments, Kaizen, process redesign, strategic planning, councils, and conferences.

For the past 11 years, Mr. Pankey served as Director of Quality for Harris Corporation, a global Fortune 500 company in Melbourne, Florida, where he was responsible for guiding the company’s total quality improvement efforts worldwide.

During his tenure at Harris Corporation, he implemented customer satisfaction and loyalty processes that impacted sales by $600 million over a ten-year period.  This was achieved through a 30% reduction of variation between division performance and improving the overall corporate performance by 15%.  The implementation of a Baldrige-based assessment improved the average division performance by 110%.  The use of statistical techniques helped reduce inventory in European business segments from 60 million D/M to 15 million D/M.  The use of process redesign techniques on numerous projects resulted in significant cycle time reduction and quality improvement (15% to 285%).

Prior to joining Harris, Mr. Pankey was employed by Westinghouse Electric Corporation for approximately 20 years.  He served as Director of Total Quality for Westinghouse Science and Technology Center where he facilitated, coordinated and implemented a total quality program in an R&D environment; Manager of Quality Resources for Power Systems Company where he facilitated total quality efforts worldwide; Manager of Quality for Westinghouse Underground Transformer Division in Jefferson City, Missouri; and also held positions of responsibility in both manufacturing and engineering fields during his tenure with Westinghouse.

Mr. Pankey was appointed an Examiner for the Malcolm Baldrige National Quality Award in 1992 and 1993.  He served as a Senior Examiner for the State of Florida Governor’s Sterling Award, assisted Brevard County, Florida with implementing total quality improvement initiatives, and was an Examiner for the International Benchmarking Clearinghouse Award.  A member of the American Society for Quality since 1974, he has held several offices in that organization and has made presentations at their annual congress.  He also maintains membership with Manufacturers’ Alliance, has served as chairman and vice chairman, and frequently makes presentations at their biannual meetings.


Education

B.S., Industrial Engineering, University of Tennessee
Economics, University of Georgia