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General
FAQs
• How
do I place an order?
• What
forms of payment do you accept?
• What
are your shipping methods and terms for shipping?
• How
can I receive quote and term information?
• What
kind of Warranty comes with your products?
• What
are your terms and conditions for obsolescence and
specification changes?
Product
FAQs
• What
kind of magnetic and RFI shielding is provided?
• What
levels of shock and vibration can your devices endure?
• What
are your standard finishes?
• How
are your units labeled?
• What
quality assurance and test data are provided?
• What
kind of magnet material do your products use?
• What
is an Isolator / Circulator?
• What
is isolation (S12)?
• What
is VSWR (S11, S22)?
• What
is insertion loss (S21)?
• Are
your devices surface-mountable / water-washable?
How do I place an order?
Orders may be place via phone, fax, E-Mail, or through
our website via the following:
Phone: 210-561-4800
Fax: 210-561-4852
E-Mail: Sales
Department
Website: www.m2global.com
What forms of payment do you accept?
For your convenience, M2 Global accepts Visa, MasterCard,
American Express, and cash. Purchase Orders
are accepted with approved credit.
What are your shipping methods and terms for
shipping?
Domestic shipments are made via the most economical
method to meet your ship date, prepaid and billed
on invoice, unless other instructions are given.
How can I receive quote and term information?
Prices and delivery information may be obtained from
our sales representatives or the factory sales department. All
prices are given FOB factory and are subject to change
without notice. Payment terms are net 30
days to approved accounts. See our standard terms
and conditions for complete details.
What kind of Warranty comes with your products?
All ferrite products are warranted to the original
purchaser to be free of defects in material and workmanship
for a period of three (3) years from the date of shipment. Our
obligation under this warranty is limited to repair,
replacement or credit. See our standard
terms and conditions for details.
What are your terms and conditions for obsolescence
and specification changes?
We reserve the right to discontinue any item or change
specifications without notice.
What kind of magnetic and RFI shielding is
provided?
All standard devices are magnetically shielded and
may be operated within a distance equal to its own
width from a heavy steel plate without degraded performance. All
devices are RFI shielded with a typical rating of
40db below signal level. They are available
at nominal additional cost up to 60db. For
RFI needs in excess of 60db, please contact the factory.
What levels of shock and vibration can your
devices endure?
Each unit is intrinsically rugged and resistant to
shock and vibration of the type encountered in normal
transportation and use. Our units have
been tested under several conditions, from simple
drop tests to controlled X, Y, & Z seismic tests compliant
to GR-63-CORE. For special shock, vibration,
and environmental protection see Custom Designs.
What are your standard finishes?
The standard finish is alodine, nickel, or zinc plating.
Special finishes are available on request.
How are your units labeled?
Each unit is marked with a data code and the direction
of signal flow. Standard markings of ports
for circulators are "1", "2", and "3", Isolators are
marked "IN" and "OUT". Waveguide flange
isolators and isoadaptors have the input port marked
"IN".
What quality assurance and test data are provided?
M2 Global is ISO 9001 and AS9100 Certified. All
M2 Global devices are individually tested to assure
they meet guaranteed electrical and mechanical specifications. Each
shipment is accompanied by a test certification. Complete
test data is available by special order. Special
QA provisions can be met.
What kind of magnet material do your products
use?
95% of our products use ceramic magnets. Neodymium
magnets are not used.
What is an Isolator / Circulator?
A Circulator is a 3-port ferrite device used to route
microwave signals from one port to another, Port 1->
Port 2, Port 2 -> Port 3, Port 3 -> Port 1.
An Isolator is basically a circulator with port 3
terminated. It becomes a 2 port device
which transmits a signal in port 1 and out port 2. Any
reflected energy or any signal entering port 2 will
be routed to port 3 where it is absorbed. Thus
port 1 is "isolated" from port 2.
What is isolation (S12)?
Isolation is defined as the ratio of the reflected
power to incident power at the terminated port (port
3). S12 is the scattering parameter designation
for the transmission coefficient of isolation. This
is energy that is leaked back in the wrong direction.
What is VSWR (S11, S22)?
VSWR is your return loss. Return loss is designated
as reflected power/incident power. Each
port has this characteristic. S11 is the
scattering parameter designation for the transmission
coefficient of return loss at the input port, while
S22 is for the output port.
What is insertion loss (S21)?
Insertion loss is characterized as your output vs.
input or better recognized as transmitted power/incident
power. Insertion loss is the reduction
of the incident power as it passes through the circulator.
Are your devices surface-mountable / water-washable?
Some of our designs are surface mountable; however,
they are not water-washable.
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Corporate
Officers