M2 Global, Inc.
M2 Global Technology, Ltd.
 Service-Disabled Veteran Service-Disabled Veteran Owned
AS9100 Certified
ISO 9001:2000 Certified
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     Douglas Carlberg
     President & CEO

     Patti Meisetschleager
     Chief Financial Officer

     Archie Wohlfahrt
     Senior Director of
     Business Development


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M2 Global Customer Satisfaction Results
San Antonio, TX
November 1st, 2003
M2 Global Technology, Ltd. is pleased to announce the results of its fourth annual customer satisfaction survey, which surpassed the high ratings achieved last year.   M2 Global’s customer satisfaction scores rose from 90.7 percent in 2001 to 95.3 percent in 2003, an increase of 4.6 percent.  The survey was conducted by Business Improvement Solutions, an industry-independent survey group.

Don Pankey, president, Business Improvement Solutions, noted, “M2 Global’s customer satisfaction has continued to improve over the past four years.  This is particularly impressive in an industry where trends for customer satisfaction have declined due to the downturn in the telecommunications sector.”  Business Improvement Solutions, headquartered in Melbourne Florida, offers a complete line of services for assessing, planning, and implementing business improvements.

In all three categories—Customer Satisfaction Index, Customer Loyalty Index, and Overall Vendor Performance—M2 Global scored among the best in the RF component industry.  The company received its highest scores for the following factors: understanding customers’ needs, producing competitive products, and product reliability.   One hundred percent of the customers surveyed indicated that they would continue to purchase from M2 Global and would recommend the company to others.

According to Doug Carlberg, chairman, M2 Global, “The high survey scores are a testament to M2 Global’s strong commitment to customer service and responsiveness to the needs of our customers.”

M2 Global Technology, Ltd. is an SBA veteran-owned, ISO 9000-registered worldwide supplier of radio frequency and microwave passive components and value-added services for the telecommunications, defense, and medical equipment markets.  To request a catalog or additional information, please contact our Sales Department or visit our web site at www.m2global.com.

M2 Global’s offices are located in San Antonio, Texas, and Washington, DC.




Contact Information

Douglas F. Carlberg
President / CEO
M2 Global Inc.
210-561-4800
E-Mail:  Doug Carlberg		 Don F. Pankey
President
Business Improvement Solutions
321-751-1606
E-Mail:  Don Pankey





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